Auvielight
Contact Us
Contact Us
AUVIELIGHT · CUSTOMER CARE & PROJECT SUPPORT
Let’s find the right
light together.
Contact our team for product guidance, order assistance, customization, trade enquiries, or support for residential and commercial projects.
SEND AN ENQUIRY
How can we help?
Tell us what you are working on and include the details that will help us give you a useful first response.
DIRECT YOUR ENQUIRY
The right team,
from the start.
Choose the closest request type and share the information below to help us provide a useful first response.
Order support
Include your order number and checkout email.
CONTACT CUSTOMER CAREProduct advice
Share the product link, room dimensions, ceiling height, voltage, and destination.
ASK A PRODUCT QUESTIONCustom lighting
Include drawings, dimensions, finish, quantity, and schedule.
START A CUSTOM ENQUIRYTrade & projects
Tell us about the project location, quantities, and installation date.
START A PROJECT ENQUIRY
DESIGN SUPPORTIdeas developed in conversation
PRODUCT DEVELOPMENTFrom drawing to considered detail
MATERIAL DIRECTIONEvery finish, thoughtfully considered
BEFORE YOU SEND
Help us respond more quickly.
A few useful details can save several rounds of email and help us recommend the most appropriate next step.
Order enquiries
Provide the order number, checkout email, and the product concerned.
Damage or defect
Send photos of the carton, shipping label, packaging, product, and affected area.
Product selection
Include room type, ceiling height, fixture dimensions, voltage, and destination.
Custom projects
Include drawings, quantity, finish, suspension length, timeline, and location.
Safety-related concerns — Disconnect power where safe and contact a licensed electrician if a fixture shows smoke, damaged wiring, arcing, unusual heat, or instability.
QUICK ANSWERS
Contact essentials.
For full terms, please review the relevant policy page. Our team can clarify which process applies to your order.
Can I send a return to the business address?
No. The UK correspondence address does not accept returns. Unless an exception is agreed, authorized returns go to our warehouse in China. Contact us for the address assigned to your location.
Can I attach photos to this form?
Submit the form first, then reply to our email with clear photos and your order number.
Do you support custom lighting?
Selected products may support changes to size, finish, color, suspension length, or configuration.
Can designers and commercial clients contact you?
Yes. We welcome enquiries from designers, architects, hospitality teams, and trade clients.
DISCOVER AUVIELIGHT
Thoughtful lighting begins with the right conversation.
Learn more about our approach to atmosphere, materials, and lighting designed for the life around it.
READ OUR STORY