Auvielight
Shipping Policy
Shipping Policy
AUVIELIGHT · DELIVERY INFORMATION
A clear path
to your home.
Information to review when planning a delivery, from order preparation to the final handoff.
Where your order ships from
AUVIELIGHT is operated by 枣庄薛城区睿博商贸经销中心（个体工商户）, an individual business registered in China. Every order is prepared and dispatched from our supply network in Guzhen, Zhongshan, Guangdong — a region long known for lighting production. Our London address is where you can reach us; it isn't set up to receive returns.
What standard shipping covers
Standard delivery is complimentary to the contiguous United States, Canada, Australia, the United Kingdom, France, Germany, Hong Kong SAR, Macao SAR and Taiwan. For destinations outside these areas or expedited service, please contact us before ordering to confirm availability and a quote. If offered, any charge will be confirmed before payment. A handful of situations — a remote address, an island location, an unusually large order, or a special delivery request — may carry an extra charge, and we'll always explain it and get your approval before anything ships.
How long it takes
Most orders need 3 to 10 business days of preparation before they leave us. From there, standard sea freight to the United States, Canada, Australia, the UK, France and Germany typically takes 3 to 5 weeks, for a total of around 4 to 6 weeks door to door. Where available, expedited air delivery cuts transit to roughly 5 to 10 business days — about 1 to 3 weeks in total. Please contact us for availability and a quote before ordering. Treat both windows as estimates rather than guarantees. A small number of custom or complex pieces need longer to build — up to 30 business days — and we'll flag that clearly on the product page or confirm it with your order.
Beyond our standard areas
Hong Kong, Macao and Taiwan usually see standard delivery in 1 to 3 weeks. Delivery to other destinations, including Alaska, Hawaii and Puerto Rico, may be possible by quotation, but is not available for every address at checkout. Please contact us before ordering so we can confirm whether we can deliver to your address, the estimated time and any charge in writing.
Tracking and multiple boxes
Air shipments are trackable as soon as they leave us. Sea shipments are different — tracking usually only becomes visible once your order clears the destination port and is handed to a local carrier, which is commonly 3 to 4 weeks after you order. Once a tracking number exists, give it up to 48 hours to show its first scan. If your order includes more than one piece, it may travel in separate boxes depending on size and packing — we'll give you a tracking reference for each one, and splitting an order this way never adds to your standard shipping cost.
Duties and import charges
For standard sea shipments into the United States, we cover the import duties and taxes ourselves — nothing further should be due on delivery. Choose expedited air into the US instead, and any duties, taxes or clearance fees assessed at import become your responsibility. Outside the US, local VAT, import duty and any brokerage or clearance fee are yours to cover unless checkout tells you otherwise; anything we're legally required to collect ourselves, we will. If you're ever unsure how this applies to your destination, ask us before you order.
Changing your mind, early
You can cancel or update a shipping address free of charge if you reach us within 24 hours of ordering — email support@auvielight.com and we'll confirm it in writing. After that window, what's possible depends on how far preparation has gone; we'll always tell you about any cost before asking you to agree to a change. Please don't assume an address has been updated until we've confirmed it. This doesn't affect any cancellation right the law gives you regardless.
If something goes wrong in transit
Check your parcel as soon as it arrives, and let us know within 7 days if anything looks damaged or incomplete — keep the box, the label and the inner packaging, and send photos along with your order number. None of this shortens any right you already have under law. If tracking says delivered but you can't find it, check the drop-off spot, your household and any reception area, then get in touch and we'll look into it with the carrier. Where a wrong address or a missed collection causes extra carrier cost, we'll explain any resulting charge before it's applied, and only where the law allows it.
Returns, briefly
Returns are handled through our Return & Refund Policy: unless we've agreed otherwise in writing, everything ships back to our warehouse in Guzhen, Zhongshan — the London address doesn't accept returns. Email support@auvielight.com first and we'll send you written authorization along with the exact address to use. Nothing here limits any consumer right that can't legally be signed away, and wherever local law offers you more protection than this policy does, that stronger protection applies.
AUVIELIGHT · PERSONAL GUIDANCE
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