Welcome to Auvielight! Use code NEW10 for 10% off your first order.30-Day Easy Returns | Free Shipping WorldwideAuvielight · Light for the life around it
Bring the right information together and make your first enquiry more productive.
01
Check the latest scan
Read the carrier update and compare it with your shipping confirmation.
02
Gather the details
Keep tracking screenshots and photographs of the parcel if it has arrived.
03
Contact our team
Explain what you have checked and include the order number.
GOOD TO KNOW
Details worth bringing together.
01
Tracking has not changed
For standard sea delivery, local tracking may not become available until destination clearance and handoff, commonly around 3–4 weeks after ordering. Once issued, allow up to 48 hours for initial movement. Contact us if the status remains unclear.
02
Marked delivered, not received
Check the delivery location, household, reception and any carrier proof of delivery. Tell us which checks you have already made.
03
A parcel arrives damaged
Photograph the outer carton, label, protective packing and affected item. Keep the packaging and do not discard components while the issue is being reviewed.
START A CONVERSATION
Tell us about your delivery.
Share a few useful details so the next step can be specific to your request.
