Welcome to Auvielight! Use code NEW10 for 10% off your first order.30-Day Easy Returns | Free Shipping WorldwideAuvielight · Light for the life around it
Bring the right information together and make your first enquiry more productive.
01
Find the reference
Look in your order confirmation for the order number and checkout email.
02
Describe the request
Tell us whether you need an update, an item check or help with a change.
03
Keep the conversation together
Reply in the same email thread so the details of your enquiry remain in one place.
GOOD TO KNOW
Details worth bringing together.
01
Changes within 24 hours
Contact support@auvielight.com within 24 hours of purchase to request a cancellation or address change without a change or cancellation fee. Obtain written confirmation. Later requests depend on preparation and dispatch; any proposed costs will be explained before agreement.
02
A question after delivery
Tell us which item is affected and what happened. Keep the original packaging and take clear photographs where relevant.
03
Payment information stays private
An order reference and checkout email are sufficient for a first enquiry. Do not send a password, security code or complete card number.
START A CONVERSATION
How can we help with your order?
Share a few useful details so the next step can be specific to your request.
