Start with the room’s purpose, ceiling height and furniture dimensions. Our size guide helps you collect the right measurements; send a product link if you would like more specific guidance.

Email support@auvielight.com or message +44 7460025564 on WhatsApp. Include the product link or order reference so your request has useful context.

Our UK correspondence address is 18 Buckingham St, London WC2N 6DR — it's a contact point, not a walk-in showroom or returns warehouse.

Email us within 24 hours of ordering and we can cancel or change the address free of charge, once we've confirmed it in writing. After that, it depends on how far preparation has gone.

We accept PayPal and credit cards. Available card options, the currency and the total are displayed at checkout.

Check your spam folder and the email account used at checkout. If you still need help, send support your name and checkout email without including card details.

Send the order reference and the business information you need displayed. Our team can discuss the available documentation for your order.

Use the carrier link in your dispatch email. If you cannot find it, contact us with your order number and checkout email.

A multi-item or larger order may travel in more than one parcel. Check each dispatch notice for the items included.

Standard delivery to the main US, Canadian, Australian, UK, French and German destinations generally takes 4–6 weeks including preparation. Paid expedited delivery is generally 1–3 weeks. Ask about custom products and other destinations before scheduling installation.

Check the delivery location, household or reception and any carrier proof of delivery. Then send us the tracking reference and a summary of what you have checked.

From our supply base in Guzhen, Zhongshan, Guangdong, China. AUVIELIGHT is operated by 枣庄薛城区睿博商贸经销中心（个体工商户）, an individual business registered in China.

Yes, to the contiguous United States, Canada, Australia, the UK, France, Germany, Hong Kong SAR, Macao SAR and Taiwan. Expedited service and any other destination are priced at checkout.

For standard sea shipments into the US, we cover the import duties and taxes. Choose expedited air into the US, or ship anywhere outside the US, and those charges are yours unless checkout says otherwise.

Email us within 30 calendar days of delivery with your order number, the item and your reason. We'll send written authorization and the correct address — for change-of-mind returns, keep the item unused and the packaging intact; this doesn't affect any right the law already gives you.

No — unless we've told you otherwise in writing, returns go to our warehouse in Guzhen, Zhongshan. The London address is for getting in touch, not for sending things back. Email support@auvielight.com and we'll confirm your written authorization and the exact address first.

Photograph the carton, label, protective packing and affected item. Keep the packaging and contact us before attempting a repair or discarding components.

A one-year limited warranty from delivery, covering genuine defects in material or workmanship. We cover shipping on approved replacement parts; a full replacement is agreed with you in writing, except where the law says otherwise.

If you're returning something by preference, that cost is yours. If it's a confirmed fault, transit damage or the wrong item, we cover reasonable return costs ourselves.

We aim to inspect a return within 3 to 5 business days of it arriving, then issue an approved refund within 7 to 14 business days after that — sooner wherever the law requires it. Your bank may take a little extra time to post it.

Natural materials can vary in pattern, grain and tone. Ask for available material or finish information if you need to coordinate several pieces.

This depends on the product and variant. Check the light-source specification or send the product link to our team.

Adjustment options depend on the fixture. Confirm the minimum and maximum drop and the installation method for the selected model.

Tell us which finishes and products you are considering. We can discuss the available information and whether samples or further images are possible.

No single dimming specification applies to the whole collection. Confirm the bulb or LED system and compatible controls for the product you choose.

Check the selected variant and tell us the destination country. Your installer should confirm the product and supply are compatible.

Use only products explicitly suitable for the intended conditions. Ask about the environmental rating and have your installer assess the location.

Arrange an appropriately qualified installer and provide the product instructions. Mounting, electrical supply and site conditions should be assessed together.

Send your inspiration, room dimensions, preferred finish and quantity. Feasibility, scope, pricing and timing need to be agreed for the selected product.

No. A visual concept helps discuss appearance and placement. Installation, load and electrical requirements need the appropriate technical information and professional review.

Use the Trade Program page or email your studio details, product shortlist, quantities, destination and schedule.

Any project pricing or commercial terms must be confirmed for your enquiry. The preview does not promise a discount or automatic approval.

Follow the instructions for that product and finish. Switch it off and allow it to cool before routine care; avoid spraying cleaners directly onto the fitting.

Send the order reference, product and a clear photo of the component. Availability and compatibility need to be confirmed.

Include the product reference, installation date, a description of the issue and photographs that can be taken safely.

Stop using it and seek appropriate professional assistance. Contact support once the immediate concern has been safely addressed.